Policies

Shipping Policy

Your orders from us will be delivered to your specified work or home address across South Africa. It’s essential to double-check and ensure the accuracy of the address details you provide. Any issues resulting from inaccuracies in the provided address will not be our responsibility, and, as a consequence, no refunds will be issued. Your cooperation in furnishing precise and up-to-date address information is crucial for the smooth and timely delivery of your parcel. Please be aware of this policy, and don’t hesitate to reach out if you need clarification or assistance. Delivery time is typically 2-6 Working Days.

Returns and Refunds Policy

Welcome to the Dawn Apparel return policy, offering you a generous 30-day period to request returns from the day your item is received. To qualify, ensure the item is in its original, unused condition with tags and in the original packaging, and keep your receipt or proof of purchase at hand.

Upon approval, you’ll receive detailed instructions on where and how to send the package. Note that returns without prior authorization won’t be accepted.

To start a return, contact us at info@dawnapparel.shop. Remember, all returns should be sent to Dawn Apparel, and unauthorized returns won’t be accepted.

Once we receive the package, our dedicated team will conduct a thorough inspection. If the return meets our criteria, expect a prompt and full refund, maintaining our commitment to customer satisfaction.

We encourage you to inspect your order upon delivery. If you discover defects, damages, or receive the wrong item, contact us immediately for swift resolution.

Following the inspection, we will promptly notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days to your original payment method. Keep in mind that processing and posting times by your bank or credit card company may vary, and we appreciate your patience throughout this process

 

Privacy Policy 

Welcome to Dawn Apparel Shop (“we,” “our,” or “us”). Protecting your personal information and ensuring your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dawnapparel.shop (the “Site”). By accessing or using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide you with a seamless shopping experience. This includes:

a. Personal Information:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (e.g., credit card details)

b. Non-Personal Information:

  • IP address

  • Browser type

  • Operating system

  • Pages visited and time spent on the Site

  • Device information

2. How We Collect Information

We collect information in the following ways:

  • Directly from you: When you create an account, place an order, or subscribe to our newsletter.

  • Automatically: Using cookies, log files, and analytics tools when you browse the Site.

  • Third Parties: Through payment processors, shipping providers, and marketing platforms.

3. Use of Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with you about your purchases

  • Personalize your shopping experience

  • Improve our Site and services

  • Send promotional materials, offers, and updates (if you have opted in)

  • Detect and prevent fraudulent or unauthorized activity

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: For order fulfillment, payment processing, and delivery services.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, sale, or acquisition.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience. These may include:

  • Essential Cookies: Necessary for the functioning of the Site.

  • Analytics Cookies: To track and analyze user behavior on the Site.

  • Marketing Cookies: To deliver personalized ads and promotions.

You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

  • Access your data

  • Update or correct your information

  • Request deletion of your data

  • Opt out of receiving promotional emails

To exercise these rights, please contact us at info@dawnapparel.shop.

7. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing them with your personal information.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for choosing Dawn Apparel Shop. Your privacy is our priority.

 

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